Hamilton Herald Masthead

Subscriber Information

Please choose from one of the following options:
Billing & Customer Service

193 Jefferson
Memphis, TN 38103
(901) 523-1561

Description of Services

Basic Subscription - $10.00 per month, including unlimited use of Name Search and Property Search. List Builder - $0.15 per name, including powerful tools to refine your search and the ability to download your results directly to Excel, your database, or word processor.

Cancellation & Refund Policy

Accounts can be cancelled at any time by written notice, e-mailed or mailed certified mail return receipt requested to The Hamilton County Herald, Attention: Customer Service, 193 Jefferson, Memphis, TN 38103, e-mail: CustomerService@hamiltoncountyherald.com provided. However, you will remain liable for all charges accrued up to that time, including full monthly charges for the month for which you discontinued service.

Refunds are given up to 30 days after a subscription is ordered and exclude issues received. No refund after 30 days for print or online versions.

Privacy Policy

What personal information is collected from customers as part of the registration process? The Hamilton County Herald collects the domain name of e-mail addresses (when possible) of users who access our website; the e-mail addresses of those who communicate with us via-email; aggregate information regarding which pages consumers access or visit; and information volunteered by the consumer such as survey information, requests for information and/or site registrations.

What personal information is collected about the individuals included in our searchable public record databases? Personally identifiable information is gathered from public records provided by state, county and municipal governments. This information may include name, date of birth, race, sex, social security numbers, addresses and criminal record information.

How is customer information used and with whom is it shared? Personal information collected from our customers is used to improve the content of our web site; to notify consumers about updates to the web site; and to notify users about problems with their request. The information is not shared with other companies or organizations for commercial purposes; except when qualified customers use public records information for employment screening, tenant screening, collections of business and consumer debt, research in business transactions, insurance purposes and other legitimate purposes as described in the Fair Credit Reporting Act.

What choices are available to users regarding the collection, use and distribution of the public record and how can are inaccuracies corrected? Customer service procedures are in place to accept and promptly resolve phone, email or written requests to correct or delete inaccurate information. Customer service phone numbers and email addresses are available on the web site.

If you do not want to receive future emails from The Hamilton County Herald, please notify us via email or by written request mailed to 193 Jefferson Memphis, TN 38103. Note: We do not make the email addresses of those who access our site available to other organizations or companies.

If you provide us with your postal address, you may receive periodic notices from The Hamilton County Herald regarding information on new products and services or upcoming events. If you do not wish to receive these mailings, please notify us via email or by written request mailed to 193 Jefferson Memphis, TN 38103. Be sure to include your exact name and postal address to ensure your name is removed from future mailings

If you provide us with your telephone and/or fax number, you may receive telephone or fax contact from The Hamilton County Herald regarding problems your account or requests for information. Please provide correct phone number and fax information so we can contact you in the event there is a problem with your account. If our privacy practices change in the future, the information will be posted on our website.

What security procedures are in place to protect the loss, misuse or alteration of personal information under the control of The Hamilton County Herald? The Hamilton County Herald values your business and is committed to taking every possible measure to make our online process 100 percent secure. We house all our records in a secured facility and have the latest firewall appliances protecting our computers from unauthorized intrusion. Using secure credit card processing technology provided by Maximized Software and ECHOLine, in addition to special security features built into popular browser software, The Hamilton County Herald provides you with advanced online security. When our servers submit charges to your credit card over the Internet, your credit card information is strongly encrypted by industry-standard protocol, through industry-leading VeriSign, which uses SSL (Secure Sockets Layer).

If you are still unsure of giving your credit card over the Internet, please feel free to phone or mail your information to us. For telephone support or assistance, please call (901) 523-1561.

For more information, email us at CustomerService@hamiltoncountyherald.com.