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Editorial


Front Page - Friday, November 8, 2019

MCA opens new tech facility




The MCA support center houses more than 30 help desk technicians. - Photographs provided

MCA has officially opened an additional building on its Chattanooga technology campus.

The MCA Support Center is a showcase of technical talent, bringing local help desk support to the MCA customer base. During the past three years, the MCA help desk has grown at an exponential rate leading Mike Collins, president of MCA, to purchase the 11,000-square foot building adjacent to the MCA headquarters in the Bonny Oaks Industrial Park.

The MCA support center houses more than 30 help desk technicians supporting MCA’s multitenant, branded and dedicated help desk customers. MCA’s help desk teams provide 24-hour support with Tier 1, Tier 2 and Tier 3 engineers. The new building also houses a cutting-edge, dedicated Network Operations Center.

Supporting the current customer base and anticipating future demand, the new building will allow MCA to expand its workforce of 95-plus employees.