What’s the biggest misunderstanding in the modern workplace? It’s that HR is your friend.
You’ve probably heard the rumors. HR is there to help you. If you’re having a problem with a co-worker or your boss, you should call HR. They’ll sort it out for you. They’re there to help the little guy. HR will stick up for you.
Sound familiar? If so, your HR department has done a great job with PR. And it makes sense. HR departments want you to feel comfortable with them. They also often helps to facilitate things like company holiday parties. They help with responsibilities that almost feel paternal, such as helping with health insurance, performance reviews and vacation.
But the truth of the matter is a little different. HR is there to protect the company, not the employees. And in situations in which the company is protecting an employee, it’s because it is hoping to protect the company from a potential lawsuit.
You read that right. I know it can be shocking, but it’s true.
So, how can this impact your job and what should you do?
Many employees having a problem with a colleague or boss will turn to HR for help first. They’ll call at the first sign of trouble. HR will welcome the employee with open arms and make them comfortable to vent all their frustrations about their boss.
This can backfire fast. One minute, you feel like they’re enlisting the help of HR. The next minute, they’ve got their eye on you, and your boss isn’t happy.
I don’t think I’ve ever heard of a situation in which going to HR resulted in an improved situation with a boss. But I’ve heard of many situations in which someone was fired or pushed out shortly after talking to HR.
On top of looking out for the company’s best interest, HR is not made up of therapists. They’re not there to help sort out personality differences.
Now, don’t get me wrong. If you are being harassed or something illegal or dangerous is going on, HR might be the answer. But for many other issues, it is not.
Rather than go to HR, you should start by trying to talk to the person directly. Although it can be hard, direct conversations can sometimes help to resolve problems and increase trust.
If this doesn’t work or is not an option, you might want to consider speaking to the person above your boss. Or, you might want to talk to someone else in a leadership role.
Sometimes, those in leadership can help you to navigate a tricky situation.
I know work can be tough. I’ve been there. But call a friend. Call a therapist. Call your mom. But think hard before you call HR. They are not there to be your friend.
Angela Copeland, a leadership and career expert, can be reached at www.angelacopeland.com.