The regional corporate law firm of Miller & Martin has been selected as a BTI Client Service A-Team for 2013.
The BTI list, conducted by BTI Consulting Group, is based upon client evaluations using 17 criteria of client relationships. This year’s evaluation relied on more than 240 independent interviews conducted between March and September 2012, with in-house corporate counsel to determine how 332 law firms perform.
“We are honored to be among this elite list of client service leaders and are proud that this recognition stems directly from the feedback of our clients,” said Jim Haley, chairman of the firm.
Miller & Martin previously has been named in a BTI Client Service survey. In 2011, Shelby Grubbs and Jimmy Daniel, both members of Miller & Martin, were named BTI Client Service All-Stars. Attorneys named to the 2011 BTI Client Service All-Star Team were identified by their understanding of business issues, client focus and commitment to client needs.
The BTI Consulting Group is a provider of strategic market research to law firms. Over the last 12 years, it has interviewed in excess of 3,400 corporate clients in order to identify A-Team lists. The only way in which to earn a score in this ranking is to be recognized, unprompted, by a client as delivering client service excellence.
Source: Miller & Martin